What we are looking for

Are you known to be the glue that holds groups together or the go-to when others are in need of help and support? Do you have a knack for relationship management and thoroughly enjoy frequent and very engaged interactions and problem-solving for and with people? If so, then the role of a Customer Support Representative may be a wonderful fit for you. This individual contributor role reports to the Customer and Operations Manager and holds a critical role in managing the service relationship with solar contractors and customers.

Key Qualifications

• Fluent in both Spanish and English
• High emotional intelligence
• Works well in ambiguity
• Flexible and adaptive towards changing processes and environments
• Excellent interpersonal, communication, written skills
• Strong analytical and problem-solving skills
• 2+ years of customer service background
• Experience with CRM & online collaboration tools (Salesforce experience is a plus)
• High proficiency in excel or equivalent
• Proficient in project management
• Solar or technical background strongly preferred but not required

Here’s what you’ll be doing:

• Organize service visits for customers
• Deal with customer enquiries both over the phone and via email
• Provide first-level and second-level customer service
• Work with counterparts of our partner company to ensure seamless customer experiences
• Daily tracking and reporting of projects, contractors, and customer status
• Work cross-functionally to ensure team members’ actions are promptly completed

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This is a full-time position with shifts on Monday through to Friday.